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There is nothing more rewarding to me than being able to help people purchase their first home. After nearly 15 years in the industry, I still beam with pride every time I go to a closing for first-time homebuyers. There’s just something special about it.
That said, all of my clients receive a kind of customer service that I’m confident a majority of the industry doesn’t provide. I walk them through every detail on the front end, and I make myself and my team readily available to answer their questions the moment they arise. I’ve had potential clients who chose to go with another lender after talking to me, but then they’ve called to say they made a mistake in doing so. I’m happy to say that I’ve never experienced the opposite.
Although many mortgage bankers will comment on their great customer service, I’m able to back that up with my experience and knowledge of the business. While every client’s situation is unique in its own way, it’s rare that I come across something I haven’t seen before and don’t know how to handle. If I see a hurdle, I address it at the start instead of waiting until it becomes an “emergency.” No one wants to find out there are possible deal killers a week from the closing date.
I was born in Nashville but moved to Collinsville, IL, when I was young. Since this city was close to St. Louis, MO, I became a huge Cardinals fan. I moved back to Nashville in 2006 and am amazed at how much this city has changed and grown. I like that you can live in a relatively rural area and still be downtown in about 20 minutes.
When I’m not busy at work, I’m busy chasing my little boy. I love playing golf, but it doesn’t love me back. My wife and I travel when we get the chance and are trying to get in as many island trips as possible now, because we can sense Disney World lurking around the corner.