Mortgage Loan Advisor
Branch Location: Smyrna, TN
Branch NMLS: 1690170
I love a challenge, especially when the outcome involves an improvement to someone else’s life. I think that may be the best part about working in the mortgage industry – seeing the difference I can make in someone’s life just by doing my job well. In my opinion, it all starts with being a good listener.
I learned how important it was to be a good listener in law school, and this continued to be beneficial when I owned a business dealing with the title-research aspect of the housing industry. It was at this time that I discovered what it took to be a good mortgage loan advisor, and I thought it might be a career I would enjoy. I was right.
Listening helps me put my clients at ease. What I hear from them allows me to choose the right loan product for their particular circumstance. But it’s the discipline and drive that got me through law school and aided me in running a business that set me up for success as a loan advisor. My knowledge of the law and experience with working with tax-defaulted properties gives me a unique perspective on aspects of the housing industry that other loan advisors don’t have, and I’m happy to put that knowledge to work for my clients.
A native of Northern California, I moved to San Diego when I was 17. I spent a lot of time at the beach and in the outdoors. Two years ago, a former job opportunity brought me to Middle Tennessee. I had visited Nashville a few years before and knew, if there was one other place I’d like to live besides California, it would be Nashville. Now I get to enjoy the outdoors here and all the many entertainment options, too. When I’m not assisting clients, you can most likely find me baking (if you have a good cookie recipe, let me know!) or running, two of my newest passions. I also love animals and hope to one day own a rescue shelter for senior dogs.
I cannot say enough about this location! We worked with Serena and her team; and they did not miss a beat. Serena’s customer service and attentiveness was PERFECT! She answered/responded to our calls, emails, texts quickly. She was open and honest which made the process so smooth. And let me not forget how great Serena’s personality is! I felt so comfortable and at ease while working with her. We’ve purchased homes before, but this was our first purchase with Accurate Mortgage and I would recommend everyone to go to this location when purchasing/ refinancing.
Accurate Mortgage made the process simple and easy. I was moving from NJ to TN and they were able to do everything electronically which made things less stressful with everything else that needed arranging with a big move. I highly recommend them if you want people on your side.
"I couldn't be happier with my first home loan through Accurate Mortgage. Serena is such a pleasure to work with and was there with me through the the entire process . Everything felt effortless and the entire process was quick. Thank you Serena and the Accurate mortgage crew. You guys rock !!!"
"Great work and people"
"Serena and the whole team at Accurate Mortgage were fantastic. They were with me every step of the way for first time home purchase. They were always accessible, dependable, professional and patient. Additionally, they helped navigate developing changes during the closing process, and I received an even better deal than originally quoted. I'm thrilled to have worked with them on this home purchase- and plan to again in the future. 10/10 would recommend. Thanks Serena! Thanks Accurate!"
"I had the absolute best experience with Serena! She is extremely diligent, and detail oriented. Serena was instrumental in getting my refinance done even with the hurdles of it being out of state. Now using her to refinance my Nashville home! 10/10 would recommend."
"Serena and Clayton were great! Incredible communication and I always knew they were working hard for my closing. Highly recommend!"
"We could not have asked to be treated any better by Serena. She was absolutely wonderful at communication and her customer service is excellent!"